Returns • Exchanges
Returns & Exchanges
Most products are returnable and exchangeable in original new condition within 30 days of receipt. Made-to-order custom items such as mattresses and cut fabric pieces; panties, underwear, and anything washed, worn, scented or soiled, are not.
Mail all returns by Postal Service only, to:
PureClothes Returns (Order#...)
BC V0R1T0, Canada.
Please write on the outside 'Return for Refund - Product originated in Canada', and include a note inside with your name and contact info and telling us if you want a refund or exchange.
Defective items must be reported within 10 days of receipt. We will examine and replace defective items at our expense.